Refund policy

At Outreak, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The original packaging, tags, and accessories are intact.
• The product has not been damaged due to customer misuse.
• Proof of purchase/order details are provided.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons, including:

• Used cosmetics and personal-care products
• Opened or used beauty products
• Products damaged after delivery due to improper use
• Clearance or sale items, where specifically stated

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos/videos of the product
• Photos of the packaging, if applicable

After reviewing your request, we will inform you whether the product qualifies for replacement, exchange, or refund.

Refunds

Approved refunds will be processed through the applicable payment method. For Cash on Delivery orders, we may contact you to arrange the refund method.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged/defective.

Contact

For return or refund requests, contact us at:

Email: [outreakofficial@gmail.com]
Phone/WhatsApp: [03084602408]