Shipping policy

At Outreak, we aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after confirmation.

During sales, promotions, holidays, or high-volume periods, processing may take longer.

Delivery Time

Orders within Pakistan are generally delivered within 3–7 business days, depending on your location and courier service.

Remote areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Cash on Delivery

We may offer Cash on Delivery (COD) for eligible locations in Pakistan.

For COD orders, our team or courier partner may contact you to confirm your order before dispatch.

Order Tracking

Once your order has been shipped, tracking information may be provided through SMS, WhatsApp, email, or other available communication methods.

Delayed or Lost Orders

Delivery times are estimates and may be affected by weather, public holidays, courier delays, incorrect addresses, or circumstances beyond our control.

If your order appears significantly delayed, please contact us with your order number.

Incorrect Address

Customers are responsible for providing accurate delivery information. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.